📍 Singapore, Singapore
🕐 Posted 1 day ago - October 30, 2026
💰 Not provided
🧑‍💻 Full-time
🔗 Support Operations / KYC/AML The company is seeking a Senior Support Operations Manager for its Business Management team. The role focuses on coaching global offshore Customer Support teams, acting as SME on regulations and support needs, and improving quality, efficiency, and compliance. Represent customer voice and act as SME for support needs, regulations, and expectations Coach offshore CS teams on tickets, especially scam/fraud, ID verification, and regulatory-sensitive cases Partner with Compliance, Operations, and Legal to train agents on local requirements Manage escalated cases and liaise with CDD teams to improve KYC/AML workflows Serve as SME for OKX Card support including disputes and chargebacks Collaborate with Product and Marketing on upcoming changes that may drive ticket volume Develop SOPs, guides, and training materials; track metrics like resolution time and CSAT Identify pain points and help scope a potential local CS team 🔑 Requirements: 5+ years in customer operations, CX, or support leadership, ideally fintech, crypto, or financial services Solid understanding of US financial regulation, consumer protection, and AML/KYC Experience with or leading offshore support teams in high-growth or regulated environments Strong coaching, stakeholder management, and process design skills without direct line management Operational problem-solver who uses data and KPIs to improve outcomes 💡 Perks & Benefits: Competitive total compensation L&D programs and education subsidy Team events, wellness and meal allowances Comprehensive healthcare for employees and dependants 📩 To apply: Apply via the official OKX careers page: https://job-boards.greenhouse.io/okx/jobs/8038785003. OKX prioritises applicants with current right to work in Singapore who do not require visa sponsorship. 🔗 Original post: https://lnkd.in/p/d9A9E2r7 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY (https://t.me/+JBxHDlajsrYyYmQy) 🐷 Web3 / Crypto / Blockchain — Airdrops, Testnets, Quests & Activities DAILY (https://t.me/+rQSY5WJKlQtmYzcy) 💱 Cryptocurrency Trading Signals — Bitcoin, Altcoins, News, and Analytics DaILY (https://t.me/+rKTvjUn4knQxOGNi) 📱 Allweb3jobs on Twitter/X (https://x.com/crypto_vazima) 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima